Q: How can I have an order rush-shipped?

A: Rates are higher for DHL Rush Service and all shipments outside the continental U.S. Therefore, we encourage members to avoid using rush service and have goods shipped to a physical address, to minimize shipping and handling costs.

Q: Can I track my orders?

A: Want to know exactly where your packages are? We've got verification of shipping status through UPS on the Members Only website! Once we ship your order, you can track it quickly and easily, right on your home computer

Q: Why are there higher shipping and handling rates for the different zones?

A: All transportation companies shipping via ground service charge more the farther they have to go. Expenses such as gas, labor, and so forth add up as the miles add up. Since all of your shipments originate in California, shipments to the East Coast cost more than shipments to the Midwest.

Q:Why hasn't my order left the warehouse yet?

A: If you paid for your order using your checking or savings account, your order will be "on hold" and not begin processing for up to seven business days after the order is placed to ensure the bank payment clears. Your order will not ship from our warehouse until about 2 business days after the order is released from this hold.

Q: How long will it take my order to arrive after leaving?

 A: A good estimate is to translate your Zone Number into business days. For example, Zone 4 might take four business days; Zone 2, two business days. Remember to allow 2 business days for us to process your order. Additionally, please note that any order paid for by EFT will be held for up to seven business days before processing and will ship from our warehouse about 2 business days after the order is released from this hold